Support

For Parentra support requests, email support@parentra.app.

Please include the email address used for your Parentra account, your device type (iOS or Android), and a short description of the issue. Do not include passwords, payment card numbers, or sensitive medical details in your message.

• Account access, sign-in problems, or email authentication issues.
• Subscription status, restore purchases, premium access, or voice-coach credits.
• Baby profiles, shared caregiver access, invite links, or QR codes.
• Sleep programs, daily logs, reminders, widgets, AI coach, and voice features.
• Privacy requests, account deletion, or data export questions.

Purchases made through the Apple App Store or Google Play are processed by those platforms. For store-managed refunds, please use your Apple or Google purchase history. We can still help you troubleshoot missing premium access or restore purchases inside Parentra.

When contacting us about a purchase, include your store platform and approximate purchase date. Please do not send full payment details.

You can request help with privacy rights, account deletion, or data questions by emailing support@parentra.app. For details about how Parentra handles personal information, see our Privacy Policy.

• Provider: Yusuf Koçer
• Address: İstanbul, Türkiye
• Website: parentracker.com
• Support email: support@parentra.app